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About the project

About the project

Improved streets for the local community.

Welcome to the Baker Street Two Way Project website. Baker Street and Gloucester Place were switched from one-way to two-way roads in February 2019. All construction work is complete and was finished in September 2019.

On this website you can find information about the plans, latest news and how to contact us. If you have any questions, please use the FAQs section, or contact us via this website, to get in touch.

The project aimed to enhance Baker Street and Gloucester Place by:

  • Transforming them into pleasant streets where people can get about easily and safely, relax and spend time; and
  • Reducing the traffic dominance which divided up the area, creating access and safety problems.

The evidence showed that one way traffic down Baker Street and up Gloucester Place (which often resembled urban motorways), was at the heart of the problem. The previous road one-way layout encouraged high traffic speeds, particularly during quieter periods of the day. When traffic volumes were at their highest during the peak periods, there was congestion southbound on Baker Street approaching Marylebone Road and Oxford Street and northbound on Gloucester Place approaching Marylebone Road.

By reintroducing two way traffic flow along Baker Street and Gloucester Place alongside complementary improvements to the public realm in the area, the project has made the whole area more pedestrian friendly and accessible and restored the unique Marylebone character.

The Baker Street Two Way project has been delivered by Westminster City Council and Transport for London. The project was also supported by the Baker Street Quarter Partnership and The Portman Estate.

The project has rebalanced road space and traffic signal time to provide greater benefit to pedestrians and cyclists, while maintaining appropriate traffic capacity and discouraging high speeds.

Across the capital, many similar one way road systems are being successfully transformed into community friendly, safe and well planned two way streets.



Objectives of the scheme

  • Provide a significant improvement to the quality of public realm on Baker Street and throughout the target area;
  • Reduce traffic dominance throughout the target area by removing the one-way system, introducing a two-way City Street environment on Baker Street;
  • Reduce vehicle speeds and thereby improve safety;
  • Reduce vehicle trip length (and therefore noise pollution and emissions) by improving accessibility;
  • Improve the environment for pedestrians by increasing available space, improving crossings and alleviating barriers to pedestrian movement such as Marylebone Road;
  • Improve public transport accessibility by providing bus access to Baker Street for northbound services, and enhancing connectivity between bus services, coaches and underground rail;
  • Improve conditions for cyclists and provide a key cycle link between the proposed CSH11 route at Regents Park to interface with the Westminster Cycle Grid at Upper Berkeley Street and George Street;
  • Ensure adequate kerbside capacity is maintained to provide affective loading, servicing and parking for local residents and businesses;
  • Avoid any unacceptable impacts to traffic operation, in particular on Marylebone Road, Oxford Street and Marble Arch; and
  • Provide a safe environment for all road users.


Baker Street Two Way

Baker Street/Park Road Junction


Baker Street Two Way

Baker Street/Marylebone Road junction


Baker Street Two Way

Baker Street/Portman Square junction


Baker Street Two Way

Baker Street/Portman Square junction

About the project

New Road Layout

Improved streets for the local community.

Roads have re-opened as two-way

We can confirm that the following roads have re-opened as two-way:

  • Portman Street (between Oxford Street and Portman Square);
  • Gloucester Place;
  • Park Road (between Rossmore Road and Baker Street);
  • Baker Street; and
  • Orchard Street (between Wigmore Street and Oxford Street).

Also, the following roads have changed direction:

  • Ivor Place west of Gloucester Place - is now one-way westbound with contraflow cycling; and
  • Portman Mews South - is now one-way westbound.

Road Numbering

Gloucester Place will be numbered as the A4380, whilst Baker Street will continue to be numbered as the A41. Please note that both roads are retaining the ‘A-road’ classification and Gloucester Place has not been de-categorised. There are no two digit numbers available, so a four digit number has been assigned by the Department for Transport. It does not mean that Gloucester Place is less important than Baker Street.

Travel advice

Through traffic:

We would like to remind all users to take extra care. Drivers should be vigilant when driving on the new road layout and pedestrians need to remember to look both ways when crossing the roads.

To familiarise yourself with the new road layout, you can look at the following sources of information:



Baker Street Two Way

Pedestrians:

There are new signal controlled crossings at various points along the scheme.

Cyclists:

Summary of key new cycling infrastructure:

  • Gloucester Place - there are new cycle lanes both northbound and southbound, alongside advanced stop-lines at junctions. At the Marylebone Road junction there are dedicated traffic signals for cyclists mounted at a lower height.
  • Ivor Place - there is a new westbound contra-flow cycle lane between Park Road and Gloucester Place. At the junction with Park Road there is a dedicated traffic signal and cycle lane for eastbound cyclists.
  • Melcombe Street - between the junctions with Gloucester Place and Glentworth Street, there is a new eastbound contra-flow cycle lane. Please note that at the Glentworth Street junction, cyclists on the contra-flow cycle lane are only permitted to turn left onto Glentworth Street to head north.
  • Park Road - between the junctions with Ivor Place and Baker Street, there are new cycle lanes in both directions, as well as advanced stop lines.
  • Clarence Gate - there is a new northbound contra-flow cycle lane as you head towards Regent's Park, between the junction with Park Road and Outer Circle.
  • Western side of Dorset Square - just north of the Melcombe Street / Balcombe Street junction, there is a contra-flow cycle lane for cyclists heading north along Dorset Square and onto Balcombe Street.

Bus Passengers

Information regarding changes to bus routes is available via:


The diagram below shows where you can catch your bus.

Where to catch a bus

Coach Passengers

Coach routes have reverted to how they were beforehand.


Baker Street Northbound Traffic Restriction

For the northbound section of Baker Street between York Street and Marylebone Road, only Buses, Taxis and Cyclists are permitted. This restriction applies Monday to Friday 07:00 to 19:00. General traffic is advised to use Gloucester Place. Southbound traffic movements are unaffected by the restriction.

What does the project mean for me?

Residents

The proposals sought to return Marylebone to how it was originally intended; as a place for people.

Introducing two way traffic flow aimed at reducing the need for traffic to follow unnecessarily long routes around the road system and the volume of traffic having to make circuitous routes on residential streets to access and leave locations across the area.

The project has made it easier for residents to cross the road by introducing new controlled crossings and improving existing crossings. Improvements at Gloucester Place – George Street are now under review as part of our monitoring strategy.

As part of the wider improvements to the area, wider footways have been introduced along Baker Street and at Dorset Square, alongside reduced street clutter and improved street lighting where it is most needed. The scheme has also introduced more trees (further information on trees is available on our FAQ’s page.

Business

Removing the old one way system aimed at creating a safer, more pleasant neighbourhood where people want to spend time. By making it easier for residents and visitors to access local businesses, the project aims to help businesses grow.

The project has also helped prepare the area for additional visitors and commuters that can be expected when Crossrail opens and to accommodate additional numbers of people resulting from the Chiltern Line upgrade into Marylebone station.

Businesses currently based on Baker Street and Gloucester Place can now feel as if they are located in a historic and prestigious location rather than on an urban motorway.

Pedestrians

The project has delivered significant improvements to pedestrian amenity in the area including:

  • More than 50 upgraded signalised pedestrian crossing points, with green man and countdowns along 23 signalised junctions.
  • Wider crossings with shorter crossing distances;
  • New crossings in six locations improving pedestrian safety and comfort;
  • Wider footways along Baker Street and at Dorset Square;
  • Enhanced signage;
  • Reduced street clutter and accompanied by improved street lighting helping address pedestrian congestion and the risk of petty crime.

The project has also sought to create better pedestrian links to the major transport hubs at Bond Street, Baker Street and Marylebone stations.

Cyclists

The project has introduced more places to park bicycles and new cycle lanes to connect the area with the London Cycle Grid. This coupled with new advanced stop lines at all signalised junctions.

Motorists

The previous one way road system had sections where there was little delay followed by sections that became heavily congested. The introduction of two-way traffic aimed at improving journeys through the area.

Bus users

Creating two way traffic flow on Baker Street and Gloucester Place has long been an aspiration of Transport for London in order to improve access to buses and take passengers closer to their destinations. The project aims to make the bus network easier to understand, by locating northbound and southbound services on the same street, where possible. Bus stops could also be combined and relocated to more suitable positions.

Further information

More detailed information regarding what has been delivered can be found on our FAQ’s page:























THE TEAM

THE TEAM

Westminster City Council

Westminster City Council is the highway authority responsible for Baker Street and Gloucester Place south of Marylebone Road. These roads form part of the Strategic Route Network (SRN). The City Council has led on the Baker Street Two Way project.

www.westminster.gov.uk

Transport for London

Transport for London (TfL) is the local government body responsible for most aspects of the transport system in Greater London, including major roads and bus services. Its role is to implement the Mayor of London’s transport strategy and to manage transport services across the capital. TfL is the highway authority responsible for Baker Street and Gloucester Place north of Marylebone Road and Marylebone Road itself. These roads form part of the Transport for London Road Network (TLRN).

www.tfl.gov.uk

Baker Street Quarter Partnership

Baker Street Quarter Partnership is a not-for-profit organisation that was established by a core group of businesses to bring newfound purpose and focus to the Baker Street and Marylebone area. Representing over 160 organisations it aims to create a thriving and prosperous area for the entire local community. Its three core areas of work focus on creating a high quality public realm, a vibrant area and providing member services. It is already making an impact on traffic reduction through its waste and freight consolidation programmes.

www.bakerstreetq.co.uk

The Portman Estate

The Portman Estate is located between Oxford Street and Edgware Road, and extends north towards the Marylebone Road and east to Manchester Square. The Estate is a mixture of residential, retail and office space and it aims to deliver a sense of community amongst its occupiers. Over recent years, The Portman Estate has restored many Georgian buildings to today’s high standards, and has created contemporary homes and offices that reflect their historical context.

It has also improved many areas, such as Portman Square and New Quebec Street, through co-investment with the Council.

www.portmanestate.co.uk

Latest News

Latest News

NEWS – Works Complete and next step

Works are now complete. The major construction works were finished by the end of June 2019. During Summer 2019 remedial and snagging activities were undertaken alongside surface treatment works. This was completed by the end of September 2019, marking the end of Phase 4 (the final phase of the project).

All that remains is the publication of the Post Implementation Monitoring Report. If you are subscribed to our email updates, this will be sent to you in a final email update. Otherwise, a copy of the report will be included on this page of the project website.

The project inbox will continue to be monitored until Easter 2020. Outstanding queries can be emailed to: BakerStreet2W@WSP.COM





NEWS – Phase 4 works underway

All that remains is surface treatment to the carriageway along Baker Street, Gloucester Place, Orchard Street, Portman Square, and Portman Street. We are also completing the installation of the last of the directional signs and outstanding cycle racks.

See Building the Scheme for our night closures information.





NEWS – Phase 3 works complete and two-way switch now operational

The new road layout has taken effect. The roads have been operating as two-way roads since Sunday 24th February 2019.

This diagram shows the permitted movements.

Please note that along the northbound section of Baker Street, between York Street and Marylebone Road, only buses, taxis, cyclists and local access are permitted during the hours of 7am – 7pm Monday to Friday. Outside of these times all traffic is permitted to use this northbound section of Baker Street. No such restrictions are in place at weekends or public holidays.





NEWS – Phase 2 works are now complete and Phase 3 works are part way through.

This leaflet has more information about the planned works.





NEWS – Phase 2 works are nearing completion and Phase 3 works start 14th May 2018

This leaflet has more information about the planned works.





NEWS – Phase 1 works are now complete and Phase 2 works are underway

This leaflet has more information about the planned works.





NEWS – Works on Phase 1 are almost complete, and FM Conway will move off-site for the Christmas period (from 22nd December – 8th January).





NEWS – Phase 2 will start on 8th January 2018.

This leaflet has more information about the planned works.





NEWS – Councillors Visit Baker Street

https://twitter.com/CityWestminster/status/908263722430484481





NEWS - Works are moving forward

Works started on site on 24th July 2017. Phase 1 of these works will continue until December 2017.

A weekly update is sent out providing information about the on-going works and how it may affect you. please register here if you would like to receive these updates.

The images below show some of the construction taking place.

Baker Street Two Way

Excavation works at George Street with junction operating under temporary traffic lights



Baker Street Two Way

Construction mark ups at George Street junction



Baker Street Two Way

Image shows an example of the new paving



Baker Street Two Way

Works at Salisbury Place near Marylebone Road junction




NEWS - The transformation of Baker Street begins

View the Westminster City Council news article here: https://www.westminster.gov.uk/transformation-baker-street-begins-2









NEWS - Initial works notification letter

We will be in touch soon about how the works may affect you.

Baker Street Initial Works Notification Letter - Final

Find out more information about how your journey might be affected by visiting TFL's website – www.tfl.gov.uk/baker-street-roadworks





NEWS - Cabinet Member approval – May 2017

We have now received Cabinet Member approval to undertake implementation of the Baker Street Two Way scheme. A letter (Baker Street Initial Works Notification Letter - Final) has been sent out to all stakeholders.

FAQ's

Frequently Asked Questions

CHANGES TO ROAD LAYOUT

How long have the roads being operating as two-way roads?

The roads have been operating as two-way roads since Sunday 24th February 2019. A series of phased road closures were arranged from Thursday 21st February to enable the switch to take place safely.

Which roads were switched from one-way to two-way operation?

  • Portman Street (between Oxford Street and Portman Square);
  • Gloucester Place;
  • Park Road (between Rossmore Road and Baker Street);
  • Baker Street; and
  • Orchard Street (between Wigmore Street and Oxford Street).

The following roads have remained one-way but have changed direction:

  • Ivor Place west of Gloucester Place - now one-way westbound with contraflow cycling; and
  • Portman Mews South - now one-way westbound.

BAKER STREET NORTHBOUND TRAFFIC RESTRICTIONS

What are the traffic restrictions for northbound traffic on Baker Street?

Along the northbound section of Baker Street, between York Street and Marylebone Road, only buses, taxis, cyclists and local access are permitted during the hours of 7am – 7pm Monday to Friday. Outside of these times all traffic is permitted to use this northbound section of Baker Street. No such restrictions are in place at weekends or public holidays.

Why are there traffic restrictions for northbound traffic on Baker Street?

The restriction along the northbound section of Baker Street between York Street and Marylebone Road has been applied due to traffic capacity constraints at the Baker Street / Marylebone Road junction. We need to protect the signal ‘green time’ (when the traffic signal is showing green) given to the Marylebone Road eastbound and westbound traffic, which takes priority as it is part of the Priority Red Route, London Inner Ring Road.

We also need to make sure that southbound traffic from Baker Street (north) can turn right onto Marylebone Road effectively, and this means we need to restrict the volume of the opposing northbound traffic. We are therefore encouraging general northbound traffic (other than buses and taxis) to use Gloucester Place, which is also better connected as it allows left and right turns to join Marylebone Road, unlike Baker Street. Most of northbound TfL buses have now moved to Baker Street alongside most of the taxis. This has freed up capacity along Gloucester Place for northbound movements.

What is the advised route for northbound through traffic?

The A4380 Gloucester Place continues to provide a complete northbound route throughout the day between Oxford Street and the A501 Marylebone Road, and beyond to the A41 Park Road.

Baker Street now provides an alternative northbound route for more localised trips or through routes that cross the area, however it is advisable to avoid Baker Street where possible, because this is now the key bus corridor. The permitted movements diagram is available here

What are the prohibited movements for Baker Street northbound traffic at the Marylebone Road junction and why?

At the junction with Baker Street and Marylebone Road, there are only two permitted movements for northbound traffic:

1. Straight ahead (buses, cyclists and taxis only) – applies – Monday to Friday 7am – 7pm

Outside of these hours ALL traffic is permitted to travel northbound through the Baker Street/Marylebone Road junction

2. Left turn (buses and cyclists only at all times).

The left-turn restrictions are to allow buses to access the westbound bus lane on Marylebone Road and Stop Z on the Marylebone Road now that northbound buses have moved from Gloucester Place to Baker Street. Taxis are not permitted to turn left due to capacity issues at the junction. Instead they should use Gloucester Place. The exemption of taxis from the restriction on Baker Street Northbound is purely to allow them to provide services along Baker Street north of the Marylebone Road. No right-turn is provided at this junction for northbound traffic as it would affect capacity and conflict with Baker Street southbound movements. The permitted movements diagram is available here

BUSES

What has changed for the bus routes?

Southbound bus services are continuing to use Baker Street as before the switch. The majority of northbound bus services have moved from Gloucester Place to Baker Street. However, Route 2 towards Marylebone, Route 30 towards Hackney Wick, and Route 74 towards Baker Street Station, use Gloucester Place. Information regarding changes to bus routes is available via Transport for London

Who should I speak to about buses?

Transport for London are responsible for bus services, their routes and where they stop. To get in touch with them or to raise a complaint please email:customerservice@tfl.gov.uk.

COACHES

What has changed for the coach routes?

Coach services have not changed and are using the same routes as before. Northbound coach services are scheduled to use Gloucester Place. Southbound coaches that are scheduled to stop use Baker Street. Otherwise, southbound coach services can choose to use Baker Street or Gloucester Place. Please note that Westminster City Council have no authority to force coach operators to use a particular route.

Who should I speak to about coaches?

Transport for London are responsible for overseeing coach services across the capital. To get in touch with them or to raise a complaint please email: customerservice@tfl.gov.uk.

DORSET SQUARE COACH STOP

Why is there now a coach stop on the north-east corner of Dorset Square (on Gloucester Place)?

Since the introduction of a new signal controlled pedestrian crossing across Gloucester Place between Dorset Close and Marylebone Road, there is now insufficient space to accommodate all northbound coach services outside the Allsop Arms. Consequently, northbound coach services have been split between the stop outside the Allsop Arms and the stop on the north-east corner of Dorset Square.

The coach stop on the north-east corner of Dorset Square was previously a bus stop serving a large number of TfL day and night-time buses. There are fewer coaches using this stop than the number of buses previously using it, as these buses have now moved to Baker Street (freeing up capacity at this stop for coaches).

Why are northbound coaches not using Baker Street?

Capacity constraints at the Marylebone Road / Baker Street junction mean that it is not possible to move the northbound coaches to Baker Street as well. Most northbound TfL buses have now moved to Baker Street alongside most of the taxis. This has freed up capacity along Gloucester Place for northbound movements.

How do I report noise complaints about coach passengers or coach operators?

Transport for London are responsible for overseeing coach services across the capital. To get in touch with them or to raise a complaint please email: customerservice@tfl.gov.uk.

Why was a signal controlled pedestrian crossing provided on Gloucester Place between Dorset Close and Marylebone Road and not nearer to the junction with Marylebone Road?

If the pedestrian crossing over Gloucester Place was provided at the junction with Marylebone Road, this would require the introduction of a long pedestrian crossing stage at the junction and result in an unacceptable reduction in green time for priority traffic on the London Inner Ring Road. A pedestrian crossing stage is the portion of green time allocated to allow pedestrians to cross the road. When this is run, conflicting vehicle movements are subject to a red signal.

GENERAL QUERIES

What was the total cost of the project?

Please refer to the Cabinet Member report publicly available via the Westminster City Council website for the project cost details: http://committees.westminster.gov.uk/mgIssueHistoryHome.aspx?IId=10724&Opt=0

When did construction finish?

The major construction works associated with the scheme were completed by the end of June 2019. During Summer 2019 our contractor was on-site dealing with remedial and snagging activities alongside undertaking surface treatment works. All works were completed by the end of September 2019 which marked the end of Phase 4 (the final phase of the project).

What happened after the switch to two-way operation?

Following the switch to two-way operation on Sunday 24th February 2019, the scheme was subject to a 6-week moratorium period to allow traffic to get used to the new road layout. Our team also needed to finalise some areas that could only be completed with the roads operating as two-way. On Monday 1st April 2019, works resumed as part of Phase 4 of the scheme. Phase 4 works include:

  • Construction of permanent traffic islands;
  • Surface treatment works;
  • Installation of vehicle detectors for the traffic signals; and
  • Outstanding remedial works (carriageway resurfacing, tree planting and cycle rack installation).

With ‘permanent’ islands we refer to islands built with kerbs and slabs. Previous islands installed before the switch to two-way were temporary plastic islands bolted into the carriageway. The permanent islands could only be safely installed with the roads operating as two-way. Surface treatment works involve the application of:

  • A high friction anti-skid material (applied directly onto the asphalt surface) on the approaches to signal controlled junctions. High friction surfacing is a highly effective surface treatment proven to increase the skid resistance of asphalt roads. This material is installed over new asphalt in advance of most signal controlled junctions and is designed to aid vehicle braking.
  • Buff-coloured material at pedestrian crossings and the raised tables (Raised tables: carriageway surfaces at junctions that sit at a slightly higher level to provide a flush transition between the footway and the carriageway to make it easier for pedestrians to cross). This material at pedestrian crossing points and raised tables is designed to provide a visual warning to drivers and act as a traffic calming feature. Surface treatment application requires dry weather.

Surface treatment works took place between June and September 2019 as weather conditions during the Summer period are typically more favourable for such work.

Phase 4 works were completed by September 2019 marking completion of the scheme.

What measures have been implemented to improve conditions for pedestrians?

The following enhancements for pedestrians have been made:

  • Additional signal controlled crossings including updated crossings across the Marylebone Road with shorter waiting times and the ability to cross Marylebone Road (outside Baker Street Underground station) in one go unlike the previous staggered arrangement. In the past pedestrians crossing Marylebone Road had to wait twice: once to cross the carriageway nearest to them; and once at the refuge island in the central reservation to cross the other carriageway.
  • Dedicated pedestrian stages at traffic signals to give pedestrians greater priority at junctions. A pedestrian crossing stage is the portion of green time allocated to allow pedestrians to cross the road. When this is run, conflicting vehicle movements are subject to a red signal.
  • Wider footways;
  • New footway paving; and
  • Raised tables at junctions (carriageway surfaces that sit at a slightly higher level to provide a flush transition between the footway and the carriageway to make it easier for pedestrians to cross).

How do I keep up to date with the project?

All construction works associated with the scheme are complete. All that remains is the publication of the Post Implementation Monitoring Report. This is scheduled to be published early 2020. If you are subscribed to our email newsletter this will be sent to you in a final email update. Otherwise, a copy of the report will be made available in the following section of the project website.

The project inbox will be monitored until Easter 2020. Outstanding queries can be emailed to: BakerStreet2W@WSP.COM

GLOUCESTER PLACE / GEORGE STREET JUNCTION

What pedestrian crossing facilities are provided at this junction?

Four pedestrian crossings have been provided at this junction. There is a signal controlled pedestrian crossing on the southern side of the junction across Gloucester Place. Across the northern, eastern and western side of the junction, uncontrolled crossings have been provided. Uncontrolled pedestrian crossings are the simplest form of pedestrian crossing as they do not include traffic signals. All pedestrian crossings have been provided with a flush surface (so there are no changes in level) and tactile paving to aid the visually impaired.

On the south-west corner of the junction we have installed a large buildout. This has reduced the crossing length on the western arm of the junction across George Street.

We would advise pedestrians to use the signal controlled pedestrian crossing on the southern side of the junction to cross Gloucester Place.

Why have signal controlled pedestrian crossings not been provided on every side of the junction?

The provision of formal pedestrian crossing facilities at the George Street junction is the same now as it was before the introduction of two-way traffic on Gloucester Place. During the design and traffic modelling stage, we did investigate whether or not additional controlled crossing facilities could be provided at this junction, but this would result in banning turning movements (which restricted accessibility to an unacceptable level) or introducing a pedestrian crossing stage. A pedestrian crossing stage is the portion of green time allocated to allow pedestrians to cross the road. When this is run, conflicting vehicle movements are subject to a red signal.

Traffic forecasts suggested that introducing a crossing stage would not be feasible because it would result in significant and unacceptable traffic congestion, with queues blocking back to Oxford Street. Nevertheless, now that the two way scheme is completed, there is an opportunity to review the operation of the junction and see if traffic flows are as high as predicted. We can then consider provision of further controlled crossing facilities. This review process is underway.

FAULTS, MAINTENANCE AND FEEDBACK

How do I report a maintenance or defect issue?

If you would like to raise a defect for the maintenance team to address please do so via: https://www.westminster.gov.uk/report-it. Items reported will be addressed as part of the Planned Preventative Maintenance Programme that Westminster City Council undertakes for its highway network.

How do I report an issue with a traffic signal?

To report a problem with a traffic signal please do so via: https://tfl.gov.uk/help-and-contact/contact-us-about-streets-and-other-road-issues

How do I report parking issues?

To report issues with parking, please do so via:

How do I report illegal driving or traffic contraventions?

To report illegal vehicles please do so via: https://www.westminster.gov.uk/traffic-contraventions-and-illegal-driving

Where can I obtain more information on parking?

To find out more information about parking in the City of Westminster please visit: https://www.westminster.gov.uk/parking

OTHER WORK IN THE AREA

What work was undertaken on Oxford Street?

Footway paving has been renewed on Oxford Street as part of the Planned Preventative Maintenance Programme that Westminster City Council undertakes for its highway network. This work was not part of the two-way scheme.

What is happening to the footways around Portman Square?

Portman Square was paved in advance of the two-way scheme and some of the material has failed. The two-way scheme did not include in its scope the renewal of the Portman Square footways. Those activities are part of another project. The Portman Square footway replacement scheme is currently proposing to repave the internal section of the square with York-stone paving, in accordance with the Westminster City Council standard palette of materials. The works to start replacing the footway material will be completed in phases, with the first phase scheduled to start early 2020. A notification letter will be sent before the works start to frontages with direct access to Portman Square.

What is happening with regards to Cycle Superhighway 11?

Cycle Superhighway 11 (CS11) is not part of the two-way scheme and is being developed separately by Transport for London. A court ruling in September 2018 has prevented work from starting on CS11. Further information regarding CS11 can be found by visiting: https://tfl.gov.uk/travel-information/improvements-and-projects/cycle-superhighway-11

MONITORING STRATEGY

How many accidents have happened since the switch to two-way operation?

Since the switch to two-way, two incidents have been reported to Westminster City Council and the Metropolitan Police Service, neither of which were serious. The designs for the two-way scheme have undergone a rigorous road safety audit and were approved by an independent Road Safety Auditor.

What control measures have been in place since the switch to two-way monitoring?

The scheme has delivered additional and enhanced signal controlled pedestrian crossings at various points along the scheme including the junctions with Marylebone Road. In the run-up to and in the period after the switch to two-way operation, Westminster City Council have had several control measures in place. These have included the following:

  • Constantly monitoring the area as part of the Post-Implementation Review Strategy and coordinating with relevant parties when incidents are reported;
  • Pedestrian Crossing Marshals were on hand to help pedestrians cross the road for the first two weeks after the switch, and remind them to look both ways;
  • Comprehensive dialogue with a wide range of stakeholders to highlight the changes. This includes businesses, residents, public services, community facilities and neighbouring local authorities. It involved disseminating the changes through various communication channels including leafletting, face-to-face meetings, email updates, website posts and through social media;
  • At key locations “Look both ways” markings have been painted on the road and A-frame signs with the text “Look both ways” were deployed for three months after the switch;
  • Regular (usually weekly) email updates were sent to subscribers;
  • Coordination with TfL to optimise and modify traffic signal timings according to conditions;
  • Our partners have cascaded safety messages through their networks and channels; and
  • There have been public announcements on TfL services including local underground rail services informing passengers of the changes and the need to take care.

It should be noted that all road users have an individual responsibility to travel safely, be considerate of others and obey the highway code and all traffic laws.

How are you monitoring traffic following the switch to two-way operation?

The team is constantly monitoring the situation along the scheme extents. The final traffic surveys that formed part of the Post Implementation Monitoring Strategy were undertaken in October and November 2019. The results are being analysed and compared with traffic data that was collated before the implementation of the scheme. The purpose of this exercise is to ascertain how the switch to two-way operation has affected traffic patterns. A report will be published in early 2020 detailing the outcomes and any mitigation that may be required.

Why did traffic surveys take place in October and November 2019?

We have undertaken localised traffic surveys in areas with safety or rat-run concerns since March 2019. However, we were not able to complete all the surveys before November 2019 due to a number of factors:

  • 1. Road closures associated with Phase 4 of the scheme;
  • 2. Night-time road closures (20:00 to 06:00) for surface treatment works took place on selective dates from June 2019 until September 2019;
  • 3. School summer holidays;
  • 4. Road closures on Oxford Street and Marylebone High Street on selective dates for routine maintenance and the implementation of the Low Emission Neighbourhood took place during Summer 2019; and
  • 5. Organised marches that took place in the Marble Arch area by environmental groups.

Road closures distort traffic patterns and the routes used. Coupled with this, in early 2019 traffic was still getting used to the new road layout, and during the school summer holidays traffic volumes can be up to 1/3rd lower. Therefore, if any data was collated in that period, it would not be representative nor comparable to the data that was collected before the switch to two-way operation. Traffic data from before the switch to two-way operation was collated over an 18-hour period between 06:00 and 00:00 on neutral counting days. Neutral counting days are days that are most representative of typical traffic patterns. Weekends for example are not representative as a significant portion of people are not undertaking their regular commutes to work.

Undertaking the surveys in October and November gave sufficient time for drivers to become accustomed to the new road layout and travel behaviours to have become normalised. By obtaining representative data, we will be able to better determine the type and extent of mitigation that may or may not be required.

TREES AND AIR QUALITY

How many trees were removed and why?

Altogether, 17 trees have been removed in Baker Street. Most of these trees were Italian Alders that were planted in the 1980s. At the time they were believed to be a good choice for a street tree. However, Westminster City Council has since discovered that their rapid rate of growth and propensity to grow towards the light and away from buildings results in the trees leaning over the carriageway creating a potential hazard to buses and other high-sided vehicles. This species also produces large surface roots which have a detrimental impact on the footway. Alders are also relatively short-lived trees. The majority of trees that have been removed had a predicted remaining safe life of between five and ten years.

How many new trees have been planted?

In total, 32 new trees have been planted. This means there has been a net gain of 15 new trees.

What species of tree have been planted and how were they planted?

The species chosen for Baker Street and George Street is London Plane (Plantanus x hispanica). Planes are the most common species of tree found in the capital. It was chosen due to its ability to adapt to urban environments. Pear trees were chosen for Gloucester Place to align to existing trees. Acer Campestre was chosen by Transport for London for new planting in Park Road.

All trees were planted directly in the ground with tree frames bounded by a resin material to maximise the available footway width to pedestrians. Box planting is not ideal in areas of high pedestrian footfall like Baker Street, as it reduces the available footway width.

What determined the location for new trees?

From the outset, the project team aimed at maximising the number of new trees in the area and planting new trees in the same locations as the old ones subject to ground investigation. Please note that the designers also had to account for high pedestrian footfalls and the need to maximise the available footway width at busy points. These included outside Baker Street Station, at bus stops, in and around crossing points and near to key commercial frontages.

During construction, tree planting was found to be unsuitable in certain locations. Numerous trial holes were excavated to determine the feasibility of specific sites. Unfortunately, Baker Street has a large amount of basement vaults underneath the existing footways that would restrict the growth of any new trees. In certain locations new trees could potentially impact on the structural integrity of the private structures. Furthermore, there are several utilities situated above basement roofs and in close but safe proximity to the footway surface. Consequently, these factors reduced the available depth and the quality of the soil. If new trees had been planted in these locations it would have hindered their health and longevity.

Who can I speak to regarding trees?

You can email the Streets and Parks team at Westminster City Council via: streetandparktrees@westminster.gov.uk

Baker Street north of the Marylebone Road is part of the Transport for London road network, it is owned and managed by TfL and not Westminster City Council or the Portman Estate. Any query for that specific area would be best directed to TfL.

What is being done to improve air quality in the area?

The Marylebone Low Emission Neighbourhood Scheme has introduced low level planting and Sustainable Urban Drainage Systems in Nottingham High Street, Marylebone High Street, and Paddington Street to help with air quality. For more information please visit the following websites: https://www.westminster.gov.uk/low-emission-neighbourhood or www.maryleboneLEN.org. Alternatively feel free to email the project team with any queries via: info@maryleboneLEN.org.


The Marylebone Low Emission Neighbourhood Scheme

The Baker Street Quarter Partnership offers a range of practical services to help its members which comprise of 160 of the local businesses to reduce emissions and improve air quality. This includes a waste and recycling service, a low emission supplier’s directory and greening initiatives for the area.

The London Mayor has launched Breathe London. This new tool maps air quality around the capital, providing real-time updates and forecasts. Further information is available via: https://www.breathelondon.org/

Transport for London has launched its Let London Breathe Campaign. You may have noticed advertising in newspapers and on billboards. Further information about what this entails is available via: https://tfl.gov.uk/corporate/about-tfl/air-quality

On Monday 8th April 2019, the Ultra-Low Emission Zone (ULEZ) came into force within the same area of central London as the Congestion Charge. From 25 October 2021 the ULEZ boundary will be extended to create a single larger zone bounded by the North and South Circular Roads. Further information is available in the following links:

Accessibility

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What happens Next

KEY FEATURES AND ASSOCIATED BENEFITS

  • Introducing two way traffic flow would reduce the need for traffic to follow unnecessarily long routes around the road system, which should reduce journey times. It will reduce the volume of traffic having to make circuitous routes on residential streets to access and leave locations across the area, and reduce the amount of turning movements at junctions.
  • Improved facilities for cyclists by providing more places to park bicycles and new cycle lanes on Gloucester Place to connect the area with the London Cycle Grid. New advanced stop lines at junctions would help make cycling in the area both easier and safer.
  • Proposed wider, less cluttered pavements along Baker Street and at Dorset Square South and Melcombe Street would help reduce pedestrian congestion and the risk of petty crime. This would be accompanied by improved street lighting and better signage.
  • Provision of up to 50 signal controlled crossings in the area, many of them new, relocated or upgraded. Pedestrians would also benefit from wider crossings with shorter crossing distances and new crossings in six locations which would enable pedestrians to cross safely in any direction. In addition, it is proposed to improve pedestrian crossing facilities on Marylebone Road at its junction with Baker Street and Gloucester Place and Balcombe Street. This will help to improve pedestrian amenity and safety and reduce crossing time.
  • Bus network will be easier to understand, by locating northbound and southbound services on the same street, where possible. Bus stops could also be combined and relocated to more suitable positions.
  • Carriageway, footway and street lighting improvements will also be undertaken as part of this proposed scheme.

     

What happens Next

Consultation Documents


Construction Drawings

70004404-03-BS-01-KEY.pdf

70004404-03-OA-GA-01.pdf

70004404-03-OA-GA-02.pdf

70004404-03-OA-GA-03.pdf


First round of consultation May - July 2015



Bus user consultation June-September 2015




Second round of consultation February – March 2016



Revised and updated project documents for second round of consultation




TMO Consultation November 2016 – January 2017






TMO map 01 2 3 4 5 6 7 8 9 10 11 12

01 2 3 4 5 6 7 8 9 10 11 12

Cabinet Member Reports

1. Cabinet Member Report – Baker Street Two Way - Feasibility Study


2. Cabinet Member Report – Baker Street Two Way - Initial design


3. Cabinet Member Report – Baker Street Two Way – Petition


4. Cabinet Member Report – Baker Street Two Way – Detailed design


5. Cabinet Member Report – Baker Street Two Way – Implementation